Shipping policy

Shipping Policy

Effective Date: 05 August 2026

Thank you for shopping with Vasumata. We are committed to delivering your order safely, securely, and on time. Please read our Shipping Policy carefully before placing an order.

1. Shipping Coverage

Vasumata currently delivers products across India to all serviceable PIN codes through our trusted courier partners.

At present, we do not offer international shipping.

2. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation or order verification.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During festivals, sales, or high order volumes, processing may take slightly longer.

3. Estimated Delivery Time

After dispatch, estimated delivery timelines are:

  • Metro Cities: 2–4 Business Days

  • Other Cities & Towns: 3–7 Business Days

  • Remote Areas: 5–10 Business Days

Actual delivery may vary depending on courier service availability and destination PIN code.

4. Shipping Charges

  • Free Shipping on prepaid orders above ₹499.

  • A nominal shipping charge may apply on orders below ₹499.

  • If Cash on Delivery (COD) is available, additional COD charges may apply.

  • Applicable shipping charges, if any, will be displayed during checkout.

5. Order Tracking

Once your order is shipped, you will receive:

  • Shipping Confirmation

  • Courier Partner Details

  • Tracking Number / Tracking Link

Tracking information may take up to 24 hours to become active.

6. Delivery Attempts

Our courier partner will usually attempt delivery up to three times.

If the customer is unavailable or the delivery cannot be completed due to an incorrect address or unreachable phone number, the shipment may be returned to us.

7. Incorrect Address

Please ensure that your shipping address, PIN code, and mobile number are correct while placing the order.

Vasumata will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.

8. Damaged or Tampered Package

If the package appears damaged, opened, or tampered with at the time of delivery:

  • Do not accept the package.

  • Take clear photographs.

  • Contact our customer support within 24 hours of the delivery attempt.

9. Delivery Delays

Delivery may be delayed due to circumstances beyond our control, including:

  • Extreme weather conditions

  • Natural disasters

  • Government restrictions

  • Courier operational delays

  • Remote location serviceability

  • Festivals and public holidays

In such cases, we appreciate your patience and understanding.

10. Failed Deliveries & Returned Orders

If an order is returned to us because of:

  • Incorrect address

  • Customer unavailable

  • Order refusal

  • Unreachable mobile number

We may contact you for re-dispatch. Additional shipping charges may apply for re-shipment.

11. Customer Support

For any shipping or delivery-related assistance, please contact us.

Email:info1@vasumata.com

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

12. Policy Updates

Vasumata reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be reflected on this page with the updated effective date.